Insurance
Viking is a preferred partner of insurance companies taking care of everything from A to Z, so you can focus on insurance products and not administration of breakdowns.
Travel Care
Professional travel assistance services for insurance companies and international partners.
Travel assistance services
Viking manages travel assistance on behalf of insurance companies and international partners worldwide. We serve as the primary contact for all travel-related incidents and coordinate support for Nordic travelers abroad and international policyholders in the Nordic countries.
With a network of medical providers across the globe, our specialists handle everything from routine disruptions to complex medical emergencies and ensure consistent service with full cost transparency.
Our core services include:
Check and provide advice on travelers' insurance coverage.
24/7 emergency response in English and Nordic languages.
Organize medical transport and ambulance services.
Arrange medical appointments with specialists.
Guarantee of payment and cashless services
Book hotels, flights, and transportation for travelers.
Handle insurance claims and documentation.
Our operational approach
Viking Travel Care combines global reach with Nordic operational standards. We deliver reliable assistance services with travelers in focus.
Global network
Access to 80,000+ service providers worldwide, including extensive cashless provider networks across Europe, North America, and Asia-Pacific regions.
Cost efficiency
Spain-based operations provide competitive rates while maintaining Nordic service standards. Our established partnerships ensure cost effective local services with no hidden costs.
Digital solutions
We operate on a custom-built case management platform with broad API integration capabilities for seamless data exchange with insurance company systems and for real-time reporting.
Service standards
Multilingual assistance in native Norwegian, Swedish, Danish, Finnish, and English, delivered by specialists trained in Nordic insurance protocols and cultural expectations.
Service delivery for multiple stakeholders
Viking Travel Care provides assistance services for insurance partners while ensuring quality support for their policyholders.
For insurance partners
We take care of the complete assistance process from initial contact through case resolution. Our systems integrate with your existing platforms to provide seamless claims management and comprehensive reporting
Standardised case management with detailed documentation and tracking.
Operational coordination reducing internal resource requirements.
API integration capabilities for existing insurance platforms.
Cost monitoring and transparent pricing structures.
For policyholders
Policyholders receive immediate and uncomplicated assistance through our multilingual support centres and established provider networks.
Complete coordination of travel arrangements and emergency services.
Immediate multilingual assistance in Nordic languages and English.
Direct access to cashless medical providers worldwide.
Coverage advice and guidance on insurance benefits.
Global assistance solutions
Our assistance services are organized into specialized categories, each managed by trained specialists with expertise in the relevant protocols and provider networks.
Travel Assistance
Destination information and travel advisory
Flight disruption management and rebooking coordination
Delayed luggage assistance and coordination
Theft and incident documentation and support
Medical Assistance
Medical provider referrals and appointment coordination
Medical advice and consultation services
Outpatient and inpatient case management
Payment guarantees and cashless service coordination
Medical Transport
Medical repatriation with qualified escort services
Emergency medical evacuation coordination
Air ambulance arrangement and oversight
Repatriation of mortal remains
Expatriate services
Welcome packages and destination orientation
Local healthcare system navigation and support
Insurance card issuance and coverage verification
Ongoing support for extended overseas assignments
Frequently asked questions
Common operational questions from insurance partners about Viking Travel Care service delivery and integration.
Other services
