Transport & storage
Our fleet of flatbeds is available for transporting vehicles on local basis, whether vehicles need to be moved between workshops, from port of entry to dealership, or returned to t...
Multilingual call center services
Our 24/7 Call Center has developed from being a support function to our roadside assistance business, to a leading one of a kind professional service.
More than 1,650,000 calls are handled annually from a wide and diversified range of customers with various service requirements.
Expand your reach with our customised call center solutions.
Our customers include:
Transportation companies
OEM and car importers
Healthcare companies
Insurance companies
Car repair workshops
Financial companies
Service on behalf of our partners
Some of our clients choose to externalize their customer service lines to us, whether on 24 hour basis, after office hours or in case of overflow. All calls will be answered in your name, and if needed, all different enquiries can be regstered in your systems in order to provide the necessary response and action. Service levels are high and reflect the expectations of our partners.
Services
Our Call Center has full omnichannel capabilities, and have the competence and systems to handle a wide range of different services according to you specific needs, expectations and requirements. We have a large database of suppliers and partners, including damage containment and restoration providers, and can dispatch emergency teams if necessary. Our services may cover, but are not limited to:
In- and outbound calls
Social Media administration
Customer Service
Email and chat administration
Contact center
SMS satisfaction surveys
Insurance Events
Booking appointments
Language
We address customers in their native language, and calls are answered by native operators in respectively Norwegian, Danish, Swedish and Finnish. Also, English is mandatory for all operators. Our operating system is available in Nordic languages and is used by all service representatives.
Advanced call distribution
In order to both distribute and handle calls efficiently, advanced call distribution and interactive voice response (optional) is used. This ensures that all calls are directed to the most competent call center operator, in order to keep customer satisfaction high.
Scripts
All the products and services our Call Center is handling on behalf of our clients is added to our operating system with different scripts. The scripts are available at the same time an operator recives a call, without any need for looking up the information, which gives the operators the correct framework to provide the correct answers and support in any situation.
Integration
For easier and more efficient handling of different enquires, connect your systems to our Call Center systems with easy and secure APIs.
National Emergency Communication
Viking is part of the Norwegian emergency communication network system called Nødnett, which is a digital network for police, health service, fire and rescue services and other rescue and emergency companies, operated by the Norwegian Directorate for Civil Protection. Nødnett is a nationwide network offering telecommunication services based on the TETRA technology. Key users groups are organizations occupied with securing law and order, emergency and rescue services.
Other services
Insurance
Viking is a preferred partner of insurance companies taking care of everything from A to Z, so you can focus on insurance products and not administration of breakdowns.
Heavy vehicle assistance
Our comprehensive heavy vehicle breakdown assistance provides peace of mind with 24/7 coverage, expert technicians, and fast recovery.